Returns & Exchanges

At Hayes Bicycle, we stand behind our high-performance components and offer a 30-day return window for products in new, uninstalled condition with original packaging. We are committed to ensuring your ride is equipped with the perfect gear for your cycling needs.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Package Your Components

Securely pack the unused items in their original boxes, ensuring all hardware, manuals, and protective inserts are included to prevent damage during transit.

3

Affix Shipping Label

Download and print your prepaid shipping label from the portal, attach it to the outside of your package, and drop it off at the designated carrier location.

4

Inspection and Refund

Once our technicians verify the condition of the returned parts, we will process your refund or ship your replacement components within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing